Floral Nutrition Weight Loss Combo Pack Formula 1, Personalized Protein 200gm, FFresh Elaichi 50g Protein Shake (750 g, Chocolate, Unflavoured, Elaichi)

• Floral Nutrition aims to reach its customers across markets with reputed logistic partners for our logistic services & with rapid shipment process and ensures to satisfy our customers with the best of conditions of your products with no damages. 

How does the delivery process work?

• Once you placed the order, our system will process it. First your products are thoroughly inspected to ensure that they are in a perfect condition. After the inspection completed it goes on passing the final round of quality check. Then we pack your products and handover your products to our trusted logistic partner.
• Our logistic partner will then deliver the products to you at given stipulated time frame. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to resolve the same.
• Please note that all products ordered by you (including if any free gifts bundled with the product that you have ordered for) will be shipped to you at the shipping address, provided by you at the time of placing your order with an invoice.

 What are the estimated delivery times?

• At the time of placing your order, depending on your shipping address, an estimated time of delivery would be shared with you. 
• We deliver your order within 2-5 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad).
• For the rest of the cities, we deliver between 2-7 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations may take up to 7 business days or longer, depending on the location's geographical constraints.
• For addresses outside India, shipping may take 5-15 business days.

NOTE: 

• Due to COVID-19, it could be possible that the delivery of your products could be delayed. As such for the time being, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India, due to changing nature of the situation, we reserve our right to pause deliveries at any time if so warranted.
• Please make sure you are available to receive the calls as usually after 3 (three) failed attempts of trying to deliver the products at the shipping address mentioned, the product shall be returned to our warehouse.

 What are the shipping charges applicable on my order?

• Shipping and handling charges may vary based on the product ordered, packaging size and other considerations. This amount will be charged to your total bill at the time of placing your order with us on the Website. The shipping and handling charges are given at the time of check out and you will be informed of the same before making payment of the order placed.
• Please note that Floral Nutrition does not charge any separate shipping charges in addition to the invoice amount shown at the time of placing the order.

 Is it possible to request for change the delivery address at any point of time once the order has been placed?

•  Order has been placed but not dispatched.
• Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched.
• So as your order is still not dispatched, you need to contact our customer service team on ( website name) as soon as possible for the changes in the order.
• Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
• Order has been placed and dispatched.
• Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers.
• If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return. 
• For any further query write us on ( website name)

Is it possible for me to track my order?

• As soon as you place your order with us, your order is processed from our concerned warehouse.
• Once your order has been dispatched from our warehouse, you shall receive a confirmation email, on the email address provided by you at the time of placing your order with us, containing the details of the tracking number and the courier company that is processing your order.
• Alternatively, if you are a registered user, you can track your order by logging into the “My Account” section of our Website by using the username and password created at the time of your registration, and then clicking on the “Your Orders” tab to view your order details.
• You can track the status of your package after your order has been dispatched from our warehouse.

 Delivery Information

• If no one is available at the address when the delivery of your products is attempted, our logistic partner will make 2 (two) more delivery attempts subsequently.
• Please note that you can contact our Customer Services hotline for rescheduling the delivery date and we shall try to accommodate your request to the best of our abilities. If the aforementioned 3 delivery attempts are unsuccessful, our logistic partner will return your package to us.

 I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it? 

• If you placed order is not yet dispatched then please to contact our customer team on ( website name) as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
• But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

 Notification of changes in the Shipping and Delivery Policy

• We keep our Shipping and Delivery Policy under review to make sure it is up to date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.

Contact Information

• In the rare case that you are not satisfied with the quality of the product delivered to you or with the delivery experience, we welcome you to drop an email to ( website name) so as to allow us to look into the issue and address the same on a case-by-case basis.